Service follow-up tracker
The part on order, the return trip, the quote that never came.
Every visit that ends “we will come back with the part” leaves something owed, and nothing in a service log chases it. This is the list: what still has to happen, who owes it, the date THEY gave you, and what came back when it was chased. It tracks a promise; it does not enforce one and it is not a notice, a claim or a demand.
What the service follow-up tracker is for
Every visit that ends “we will come back with the part” leaves something owed, and nothing in a service log chases it. This is the list: what still has to happen, who owes it, the date THEY gave you, and what came back when it was chased. It tracks a promise; it does not enforce one and it is not a notice or a claim. The thing you came to do is “chase what a visit left behind”, and this is the page that does it.
It is filed under maintenance & work — dispatching, doing and proving the physical work — and under “fix something”, which is raise it, own it, close it out. There is one page for it, at this address, however you arrived.
When people reach for it
- The part on order, the return trip, the quote that never came — people arrive here typing “follow up”, “outstanding”, “they never came back”.
What it records, and where the record goes
The part on order, the return trip, the quote that never came. What you enter stays in this browser, on this device. There is no account to make and nothing is uploaded; it reaches another device only if you activate CompliMaint Cloud Beta and sign in.
- Records — every document this device holds, filed as you work.
- CompliMaint Facilities — Know what is required, do it on the day, keep the record that proves it.
- Incidents — What went wrong, who owns it, when it closed.
Related tools and workflows
- Incident Report — The report, and — where the state is one we have read — who has to be told. Also in Incidents.
- Near-Miss Report — The same record as an incident, without the duties an injury would trigger. Also in Incidents.
- Corrective Action Tracker — Every finding on one list, with an owner and a date, until it is closed. Also in Incidents.
- Corrective Action Plan Tracker — Every finding, its owner, what is being done, and what came back. Also in Incidents.
- Maintenance Request Form — The request, triaged, and the work order it becomes. Also in Incidents.
- OSHA 300 Log & 300A Annual Summary — Is it recordable? Then the log, then the 300A you post. Also in Incidents.
This work belongs to Facilities and Services, so it is listed in each. There is still one page, at this address.