Escalation matrix

Field record

Your levels, your contacts, your rules — on one page somebody can read at two in the morning.

Written for the person who has to use it

Level, when you escalate to it, who you contact, how, and when they are available. Five columns, one page, printed and pinned where somebody on a night shift will actually find it. The value of an escalation matrix is entirely in being legible at the moment somebody is not thinking clearly.

Every line is your own choice

CompliMaint supplies no escalation chain, no contact, no response time, no severity scale and no rule about when to move up a level. It states no mandated notification, no reporting obligation and no regulatory requirement to tell anybody anything. It does not know your organization, your contracts or your obligations.

It is not an emergency directory

For a fire, a medical emergency or a crime, call your local emergency number. This is for the ordinary escalations — a fault nobody has answered, an out-of-hours call that needs a decision, a contractor who has not turned up.

And no medical information about anybody belongs on it. There is no field for any.

Kept alongside: Outage notification log · Emergency plan · Storm preparedness log

A printable matrix of the escalation levels and contacts you have chosen, kept on your device. CompliMaint supplies no escalation chain, contact, response time or severity scale, states no rule about when to escalate, and states no mandated notification, reporting obligation or regulatory requirement. It is not an emergency service directory — for a fire, a medical emergency or a crime, call your local emergency number. It holds no medical information and has no field for any. Everything runs on your device.

Questions people ask

Does it come with a standard escalation chain?
No. There is no supplied chain, contact, response time or severity scale anywhere in this tool, and no rule about when to move up a level. Every line is one you decided on, because the right chain depends on your organization and your contracts.
Will it notify anybody automatically?
No. Nothing in this tool sends a message, raises an alert or contacts anybody. It is a printed page that tells a person who to ring.
Does it tell me what I am legally required to report?
No. It states no mandated notification, no reporting obligation and no regulatory requirement. Those come from your own obligations, contracts and jurisdiction.
Can I use it as the emergency contact list?
It is not an emergency service directory. For a fire, a medical emergency or a crime, call your local emergency number. Use this for the ordinary escalations — unanswered faults, out-of-hours decisions, a contractor who has not arrived.
Where does it live?
In this browser, on this device. Print it and put it where somebody will find it — that is the point of it.