Work orders: how work moves

A work order is one piece of work at a building: what is wrong, where, how urgent, who is doing it, and proof it was done.

1. Somebody reports a problem, or a supervisor raises the work order directly.
2. It is assigned — or sits on the unassigned list until somebody takes it.
3. The person doing it starts it, records time, photos and steps, and completes it.
4. If your organization asks for it, a supervisor verifies it and closes it.

Where each part lives

• My Work — your own list.
• Work orders — the Work Center: everything raised, assigned and finished.
• Schedule — who is doing what, and what still has nobody.
• Requests — problems reported that are waiting to become work.

Which of these tabs you see depends on your role: everybody sees their own work; assigning, scheduling and settings belong to supervisors and administrators.