Work order statuses, priorities and holds

• Open — raised; may or may not have somebody on it.
• Scheduled — has a planned date.
• In progress — somebody has started.
• On hold — stopped for a stated reason; some holds stop the response clock, which administrators choose in Work settings.
• Completed — the work is done.
• Closed — verified and finished. Where no review is required, completing closes it.
• Canceled — will not be done.

Priority is Emergency, Urgent, High, Normal or Low. Response and completion targets for each priority are set in Work settings.