Why can't I see an application or a record?

The usual reasons, and who can change them.

TroubleshootingReviewed September 27, 2026

If something is missing, one of these is almost always the reason:

  • You are in a different workspace. Check the name at the top of the screen, and switch from the account menu.
  • Your access does not include that application. Your home screen shows the ones it does.
  • The record belongs to a location you were not given.
  • Your role is Viewer, so buttons that change things are not offered.
  • The workspace does not include that application at all.

Only an owner or administrator of your workspace can change your access. CompliMaint support cannot grant access to somebody else's organization.

A screen that says “Not part of your access” is working as intended: it is telling you why, rather than showing you an empty page.

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