I can't sign in, or my link didn't work
Forgotten passwords, expired links and invitations.
TroubleshootingReviewed September 27, 2026
Forgot your password
- Go to Sign in.
- Enter your email address, then press “Forgot password?”.
- If that address has an account, a reset link is on its way. Open it on the same device and choose a new password.
A link that did not work
Sign-in and reset links expire, and each works once. If a link says it has expired or already been used, ask for a new one from Sign in. Why links expire explains more.
An invitation
An invitation email opens a page where you choose a password and accept the terms. If it has expired, ask the person who invited you to send it again.
Still stuck? Email the support address at the bottom of every page — you do not need to be signed in.